Privacy Policy

At Chicken Road, we take your privacy seriously. This Privacy Policy outlines how we collect, use, and protect your personal information when you use our website, attend our events, or interact with our services. By using our website or services, you agree to the terms of this Privacy Policy.

Information We Collect

Information You Provide to Us

We collect information that you voluntarily provide when interacting with our services, such as:

• Contact Information: Name, email address, phone number, and mailing address when you register for events, contact us, or sign up for our newsletter.
• Booking Information: Event preferences, dates, group size, and special requests when booking our experiences.
• Payment Information: Credit card details or other payment information when purchasing tickets (note that payment processing is handled by secure third-party payment processors).
• Feedback and Communications: Information you provide in surveys, reviews, or when communicating with our customer service team.
• Profile Information: Preferences and interests you share when creating an account or profile on our website.

Information Collected Automatically

When you visit our website, we may automatically collect certain information, including:

• Usage Data: Information about how you interact with our website, such as pages visited, time spent on pages, links clicked, and referring websites.
• Device Information: Type of device, operating system, browser type, IP address, and other technical information.
• Cookies and Similar Technologies: We use cookies and similar tracking technologies to enhance your experience on our website. For more information, please see our Cookie Policy section below.

Information from Third Parties

We may receive information about you from third-party sources, such as:

• Social media platforms when you connect with us through these platforms
• Business partners who co-host events with us
• Marketing partners who assist us in understanding our audience

How We Use Your Information

We use the information we collect for various purposes, including:

Providing Our Services

• Processing event bookings and tickets
• Communicating with you about your bookings or inquiries
• Creating and managing your account
• Facilitating participation in our immersive experiences

Improving Our Services

• Analyzing website usage to enhance user experience
• Developing new features and offerings
• Understanding customer preferences and behaviors
• Troubleshooting technical issues

Marketing and Communication

• Sending newsletters, updates, and promotional materials (if you have opted in)
• Personalizing content and recommendations
• Conducting surveys and collecting feedback
• Managing contests, promotions, or special offers

Legal and Safety Purposes

• Ensuring the safety and security of our events and website
• Complying with legal obligations and regulations
• Enforcing our terms of service
• Protecting against fraudulent or unauthorized activity

How We Share Your Information

We may share your personal information with certain third parties in the following circumstances:

Service Providers

We work with third-party service providers who perform services on our behalf, such as:

• Payment processors to handle ticket sales
• Email marketing platforms to send newsletters
• Customer relationship management systems
• Analytics providers to help us understand website usage
• Cloud hosting and data storage providers

These service providers are only authorized to use your information as necessary to provide services to us and are required to maintain the confidentiality and security of your information.

Business Partners

We may share information with business partners when we co-host events or collaborate on joint offerings. These partners are bound by confidentiality agreements and are only permitted to use your information for the specific purposes outlined in our agreements.

Legal Requirements

We may disclose your information if required to do so by law or in response to valid requests from public authorities (e.g., court orders, subpoenas, or government regulations). We may also share information when we believe disclosure is necessary to protect our rights, your safety, or the safety of others.

Business Transfers

If Chicken Road is involved in a merger, acquisition, or sale of all or a portion of its assets, your information may be transferred as part of that transaction. We will notify you via email and/or a prominent notice on our website of any change in ownership or uses of your personal information.

Data Security

We implement reasonable security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of sensitive data in transit and at rest
• Regular security assessments and vulnerability testing
• Access controls and authentication requirements for staff
• Employee training on privacy and security practices
• Physical and electronic safeguards for our systems

While we strive to protect your personal information, no method of transmission over the Internet or electronic storage is 100% secure. Therefore, we cannot guarantee absolute security. If you have reason to believe that your interaction with us is no longer secure, please notify us immediately.

Your Privacy Rights

Depending on your location, you may have certain rights regarding your personal information, including:

Access and Information

You have the right to request information about what personal data we hold about you and how it is used.

Correction

You have the right to request that we correct inaccurate or incomplete information about you.

Deletion

In certain circumstances, you have the right to request that we delete your personal information.

Restriction of Processing

You have the right to request that we restrict the processing of your personal information under certain conditions.

Data Portability

You have the right to receive your personal information in a structured, commonly used, and machine-readable format.

Objection

You have the right to object to our processing of your personal information under certain conditions.

Withdraw Consent

If we rely on your consent to process your personal information, you have the right to withdraw that consent at any time.

To exercise any of these rights, please contact us using the information provided in the "Contact Us" section below. We will respond to your request within the timeframe required by applicable law.

Cookie Policy

Our website uses cookies and similar technologies to enhance your browsing experience, analyze website traffic, and personalize content. Cookies are small text files stored on your device that help us recognize you when you return to our website.

Types of Cookies We Use

• Essential Cookies: These cookies are necessary for the website to function properly and cannot be turned off in our systems.
• Performance Cookies: These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site.
• Functionality Cookies: These cookies enable the website to provide enhanced functionality and personalization.
• Targeting Cookies: These cookies may be set through our site by our advertising partners to build a profile of your interests and show you relevant ads on other sites.

Managing Cookies

Most web browsers allow you to control cookies through their settings preferences. You can usually find these settings in the "options" or "preferences" menu of your browser. To understand these settings, the following links may be helpful:

• Cookie settings in Chrome
• Cookie settings in Firefox
• Cookie settings in Internet Explorer
• Cookie settings in Safari

Please note that disabling certain cookies may impact your experience on our website and limit certain features.

Children's Privacy

Our website and services are not directed to individuals under the age of 16. We do not knowingly collect personal information from children under 16. If we become aware that we have collected personal information from a child under the age of 16 without verification of parental consent, we will take steps to remove that information from our servers.

If you are a parent or guardian and believe that your child has provided us with personal information, please contact us so that we can take appropriate action.

International Data Transfers

Chicken Road is based in the United States, and we may process, store, and transfer your personal information in countries which may have different data protection laws than those in your country of residence. By providing your personal information, you consent to this transfer, storing, and processing.

We take appropriate measures to ensure that your personal information is treated securely and in accordance with this Privacy Policy and applicable data protection laws, regardless of where it is processed.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. The updated version will be indicated by an updated "Last Updated" date at the top of this Privacy Policy.

We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information. Your continued use of our website or services after any changes to this Privacy Policy constitutes your acceptance of the revised policy.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us at:

Email: [email protected]
Phone: (555) 123-4567
Mailing Address:
Chicken Road Privacy Team
123 Feather Lane
Farmville, CA 90210

We will respond to your inquiry as soon as possible and within the timeframe required by applicable law.